Shipping & Delivery Time
Delivery time is 3-7 work days for in-stock dolls.
Delivery time is 7-25 work days for custom dolls.
Discreet Packaging
The doll will be packed in a plain carton box. There is no label on the box that may reveal the content. Nobody knows what’s inside.
Shipment & Tracking
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and offered you the tracking number for the in-stocked doll or your custom doll has been finished yet, the order will not be canceled, please understand.
Josue –
Items provided were very good but shipping took a bit longer than expected.
Steven –
Great customer service! Very informative as well. Small hiccup with the delivery, but had nothing to do with the company. FedEx had always been eh to me.
José V. –
Everything is well coordinated. Service is extraordinary, kind and helpful people behind this great store. I will keep on buying from CSD.
Adam –
Although there was an issue with the shipping showing the wrong information, after chatting with Lisa, this was resolved by an email with alternative tracking information which was accurate and helpful. Full marks to the support team.