Shipping & Delivery Time
Delivery time is 3-7 work days for in-stock dolls.
Delivery time is 7-25 work days for custom dolls.
Discreet Packaging
The doll will be packed in a plain carton box. There is no label on the box that may reveal the content. Nobody knows what’s inside.
Shipment & Tracking
Your package will be shipped by FedEx, DHL, or UPS. Once it’s shipped, we will send you the tracking number by email.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and offered you the tracking number for the in-stocked doll or your custom doll has been finished yet, the order will not be canceled, please understand.
Patrick –
Great job with the delivery very satisfied. Was worried at first but all is well. I mean about the giant box but it when fine great product.
Tai –
CSD is the best. They were extremely helpful with all my questions and provided a lot of information to ensure my experience was great from the start.
Edward C. –
Lisa and Lily are great at their job they are very knowledgeable about the products that they sale. They answered all of my questions on the different dolls I was looking at. They went above and beyond taking care of me when I had problems with the two dolls that I purchased from them. Sent me a repair kit free of charge to fix it. I have dealt wth 3 other venders before I found CSD and they are the best. They go out of their way to make sure that you are a satisfied and happy customer.
AJ E. –
Amazing customer service my oder arrived perfectly as I ordered it.